Patient and Family Engagement
Improved Outcomes
Engaging patients and families in quality improvement work results in improved outcomes.
Improved Patient Experiences
Patient and Family Engagement
The Patient and Family Engagement focus aims to build support among hospital teams for family engagement in ILPQC’s quality improvement initiatives and provide tools for the recruitment, training, and engagement of patients as valued and active members of quality improvement teams.
ILPQC has worked with the Preeclampsia Foundation, March of Dimes, and Hand to Hold to identify passionate volunteers to serve as Patient Advisors for hospital teams. We know that patient engagement in healthcare results in better quality of care and patient experience. Patient stories can help to contextualize the patient experience for hospital providers and staff involved in quality improvement. Patient perspective will help to identify key areas where patient care can be improved from patient education materials to processes for setting up follow up appointments.
It is the goal of the collaborative that every hospital QI team has a Patient Advisor participating in some capacity to advance ILPQC’s aim of improving outcomes for moms and babies.
Objectives:
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1.Promote awareness and provide education to hospital teams and administration.
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2.Provide tools to help hospital teams engage patients and families in quality improvement work.
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3.Facilitate matching of Patient Advisors with hospital teams.
Toolkit
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Introduction
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Part I. Making the Case
- Making the Case: Improving Outcomes Through Patient Engagement
- Bringing Depth and Meaning to Perinatal Quality Improvement by Partnering With Patients
- Framework for Assessing Family Engagement in Systems Change
- Family Engagement in Systems Toolkit: Strategies and Resources
- Patient & Family Engagement Fact Sheet
- Partnering with Patient & Family Advisors in Quality Improvement
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Part II. Assessing Your Hospital’s Readiness
- Partnering with Patients and Families To Design a Patient & Family Centered Health Care System
- Patient & Family Centered Care: A Hospital Self-Assessment Inventory
- Checklist for Attitudes about Patients and Families as Advisors
- Family Engagement Checklist
- NHSA Fatherhood Advocacy Toolkit and Advocacy Stories from Fatherhood Practitioners
- NHSA Fatherhood Advocacy Toolkit: Navigating Support Through the Perinatal Period
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Part III. Recruiting and Engaging Patient Advisors
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Part IV. Implementing Your Plan
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Recording Sessions
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PFE Pilot Session Information/Resources
Session 1: Creating Culture
- Checklist For Attitudes About Partnering With Patients And Families
- Initial Hospital Self-Assessment
Session 2: Recruiting Patient/Family Advisory Tools
- Tool 1: Brochure
- Tool 2: Become a Patient and Family Advisor
- Tool 3: Patient and Family Advisor Application Form
- Tool 4: Sample Letter of Invitation for Advisory Council Applicants
- Tool 5: Info Session
- Tool 6: Checklist
- Tool 7: Participation Interests Form
- Tool 8: Patient and Family Advisor Orientation Manual
- Tool 9: Confidentiality Statement
- Tool 10: Working with Patient & Family Advisory